Returns & Exchanges
At ECI Jewelers, we stand behind the quality of our luxury pieces and offer a 30-day return window for items in their original, unworn condition. We strive to ensure every customer is completely satisfied with their investment in our fine fashion jewelry.
Initiate Your Request
Contact our client services team or visit our online portal with your order number to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place your jewelry in its original presentation box and secure it within a padded shipping container, including all original certificates and documentation.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured for their retail value.
Inspection and Refund
Once our gemologists verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing